Return Policy

Gel-italy in accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, where not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves to obtain reimbursement of the price already paid. If the Buyer decides to exercise the right of withdrawal, he must notify the Seller by e-mail to [email protected] or through the section " Merchandise Return" on your personal account registered. 

The customer has to return the products within 14 days from the day of the order. The costs of returning the products will be borne by the customer.

Limitations on the right of Merchandise Return:

Gel-italy  is an e-commerce of food products and for the protection of our customers the right of withdrawal can not be accepted Pursuant to art. 59 Legislative Decree 21/2014 on the following products:

 - order of tailor-made or clearly personalized products;

- order of Products that risk to deteriorate or expire rapidly;

- order of sealed products that are not suitable for being returned for hygienic reasons or related to health protection or which have been opened after delivery.

Therefore, for reasons of hygiene and customer protection, the right of withdrawal is only applicable for Products purchased on the Site that can be returned to Gel-Italy and marketed without danger to the health of consumers (such as tools, accessories etc.).

For any information or clarification please kindly contact our assistance.